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Frequently Asked Questions

How to order?
You can place an order online, on phone, by fax or by mail. Uncleyap.com uses a secure online shopping cart for you to purchase our products. To order products, you can browse our categories, search for a particular product, or browse all products. Ordering is a simple 3-steps process:

  1. Find the product(s) you want.
  2. Add them to your shopping cart.
  3. When you finish shopping, click Checkout.

During checkout, you will fill out billing and shipping information, as well as payment information. Thatís it. After submitting your payment information, your order request is complete. You will see a confirmation page and receive an email notification. You may view and print out your order for reference.

We accept Visa, Mastercard, money order, cashier check and personal check. We do not ship COD. If you are paying by check, be aware that we ship your items after the receipt of your check and only after your check has been cleared at our bank. Out of state checks typically take 5 business days to clear. (Please make check payable to: Uncleyap.com)

There is no sales tax for orders placed outside of the state of California. California residents will be charged 8.25% sales tax for taxable items when checking out. Gourmet Food and Tea Beverages are not taxable.

All order shipments to 48 contiguous states are shipped usually via UPS Ground (occasionally via USPS Priority Mail or FedEx), unless indicated otherwise by customers. We reserve the right to choose the carrier to meet your need. Please contact us at 408-441-8898, if you have special need on shipping.
Usually orders are shipped out in the same or next business day. Orders placed and accepted before 1:00 PM PST on business days will be shipped that same day. Orders placed after 1:00 PM EST will be shipped next day. Normally you can begin to track your shipment at the same night of shipping. You could copy the UPS tracking number which we emailed to you and paste it into UPS Online Tracking.

Can I suggest a product for you to carry?
Simply send an email to sales@uncleyap.com and provide us with the following information:

  Product Name
  Contact Information for Manufacturer
  How many you think you would order in one year

This information will then be given to our purchasers for their review. Due to the volume of product suggestions received, we can't respond to every request to carry a particular product.

Is it safe to transmit?
When you submit personal information on our website, we will protect your information both online and offline.
When you submit sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - (Secure Socket Layer). While on a secure page, such as our order form which is hosted in a secure data facility, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
We also use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store the personal information you provide on computer systems with limited access that are located in secured facilities. Uncleyap.comís employees are trained and kept up-to-date on our security procedures. If you have any questions about the security at our website, you can send an email to sales@uncleyap.com.

How do I get the online discount?
The system will automatically deduct the discount from your sub-total amount.

I live close can I pick up my order?
Itís your choice. We provide this option and you can pick up your order at our San Jose, CA store.
Our address is 1698 Hostetter Road, Suite B, San Jose, CA 95131, USA.

Is ordering at uncleyap.com secure?

Uncleyap.com will never sell, rent, or share your information with any other parties. Your personal information remains entirely confidential. For added security, our website is hosted privately (not shared with any other company). We use the very latest encryption software to protect your personal financial information. Read more about our Privacy Policy.

How do I find out if a particular product is compatible with my medication?
Always consult your physician before taking any nutritional supplements.

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